· Help new Instapay customers complete documentation, explain product features and benefits and to generally enable them to get started on Instapay mobile platform for transactions.
· Responsible for building rapport and relationships with the customers in a professional manner.
· To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
- To be part of team setting up help desks at customer workplace for resolution of customer queries.
- To ensure customer’s requests, enquiries and complaints are attended and responded in a timely manner, and to provide first call resolution.
- To handle registration, KYC process and enquiries efficiently, courteously and professionally.
- To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
- Complying with Instapay’s Core of Standard behavior.
Job Type: Contract
Contract length: 12 months
Pay: RM2,200.00 - RM2,800.00 per month
Benefits:
- Health insurance
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- Customer service: 1 year (Required)
License/Certification:
- driving/motorcycle license (Required)
Work Location: In person
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