Job Description
UBASE Asia Sdn Bhd is a subsidiary of UBASE, Inc., a leading business process outsourcing (BPO) provider headquartered in South Korea. As part of UBASE’s global network, UBASE Asia is recognized for delivering high-quality customer service and business process management solutions across various sectors, including telecommunications, e-commerce, and finance. With a strong focus on innovation, operational efficiency, and service excellence, the company is committed to nurturing talent, encouraging continuous development, and fostering an engaging work environment.
Key Responsibilities
- Make outbound calls to verify information related to home appliance orders, ensuring accuracy and customer satisfaction.
- Handle a high volume of incoming customer inquiries with professionalism and efficiency.
- Build and maintain positive relationships with customers to promote loyalty and satisfaction.
- Accurately record customer interactions, including call details, notes, and follow-up actions.
- Meet individual and team performance goals related to customer service and call handling.
- Effectively manage and resolve customer issues, providing timely and complete solutions.
Requirements
- Comfortable working in a diverse, fast-paced environment.
- Proficiency in both English and Malay is required.
- Strong communication and interpersonal skills, with a passion for customer support.
- Detail-oriented, organized, and self-driven, with the ability to handle multiple tasks.
- Patient, empathetic, and a good listener, with a strong sense of awareness.
- Flexible and adaptable to change while staying highly organized.
- Prior experience in a customer service role is an advantage.
- Proficiency in Microsoft Office applications (Excel, Word).
- Fresh graduates are welcome to apply.
- Must be available to join immediately.
Why Join Us?
At UBASE Asia, you’ll become part of a vibrant team that values excellence in customer experience. We offer a collaborative and supportive work culture where your growth and contributions matter. If you're passionate about making a difference and meet the above criteria, we’d love to hear from you!
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
- Work from home
Schedule:
- Day shift
- Fixed shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- How much is your expected salary
- How much is your last withdrawn?
- Can you join immediately?
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
