Customer Account Specialist - South Pacific Growth

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Customer Account Specialist - South Pacific Growth

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

The Customer Account Specialist manages the service requests of customers through different access channels with minimal supervision. Prepare monthly collection strategies. & stablish action plan to meet/exceed metrics. Effectively forecast month-end metric results. Monitor and meet Key Performance Indicator Metrics within target (AR, Suspense, Return and Fees). Report progress during AR review meetings.

The Customer Account Specialist also performs reconciliation of customer accounts (Account Receivable & Customer payments). Manage corrective activities in regard to invoice inaccuracies. Provide customer service by responding, tracking and resolving customer invoicing inquiries. Work with internal stakeholders such as Sales, Operations, Finance, Tax & Credit teams to identify & highlight possible adverse relationship issues, e.g. delinquencies, administrative issues etc. Actively manage account receivables health & targets and Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)

Education and Experience Required:

• Typically, a bachelor's degree and 1-2 years related experience or Master with min related experience.

• 1-2 years related experience in a telephone support position in relevant field of banking, collections, or finance background and ideally comfortable to work with numbers.

• Proficient in Microsoft Excel, Word and Outlook.

• Proficient in English verbal & written communications to support Australia and New Zealand customers and channel partners is a must.

• The role requires active listening, clear articulation, and effective written communication.

• Willing to adhere to Australian working hours: Monday to Friday, 6.30am to 3.30pm (Local time) Public Holidays (PH): We follow the Australian (NSW) calendar. Difference in AU PH and MY PH – replacement day off.

Knowledge and Skills:

• Strong written and verbal English communication skills are essential for success in this role

• Working knowledge of the field of Customer Relations.

• Demonstrated verbal communication and customer service skills.

• Intermediate-level knowledge of operating systems software.

• Demonstrated writing/correspondence skills.

• Experience and demonstrated presentation skills.

• Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.

Additional Information:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#malaysia #financial, #operations

Job:

Services

Job Level:

Entry

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.