Credit Management Executive (Consumer)

Join the Growing Team at Singtel Financial Shared Services in Malaysia*!

Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

• In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

We are seeking for a Credit Management Executive (Consumer) who will be responsible for the consumer reports, consumer policies, consumer accounts and/or enhancements. This role involves handling a variety of tasks related to reports, blacklist, processes, invoice reconciliation and ensuring all consumer related activities run effectively on a daily and long-term basis.

Why Singtel Finance Shared Services?

• Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
• Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
• Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

Make an Impact by:

• Release credit blocks in the system and address requests from various departments in the blacklist mailbox
• Collaborate with the IT team and other stakeholders on system enhancements and defects resolution
• Comprehend and be familiar with consumer policies to handle shared mailbox for internal customer inquiries
• Manage ad-hoc data extraction to verify system functionality or performance and provide recommendations
• Review weekly audit report and weekly report downloading and reconciliation
• Perform routine reviews of consumer reports to maintain accuracy
• Review and process the cases in the Consumer follow-up queue
• Review work processes and recommend strategies for improvements and efficiency
• Perform monthly invoice reconciliation
• Perform additional ad-hoc duties as assigned to broaden knowledge and experience

Skills for Success:

• Diploma/ Degree in Business Management/ Accountancy or equivalent
• Minimum of 2 years experience and above, preferably in Telco industry
• Proficient in Microsoft Office including Excel (VLOOKUP, PivotTable, etc)
• Knowledge or prior experience in CRM systems will be an advantage
• Prior experience in reviewing policies is a plus
• Experience in process enhancements and improvements is an added advantage
• Strong organizational and time management skills

Your Career Growth Starts Here. Apply Now!