Experience: 4 to 6 years
Business Analyst / Consultant
local Malaysian only. Immediate hiring (Start work in Mid-Sept 2025)
The Consultant - Business Analyst is responsible for leading the analysis, planning, and delivery of innovative business solutions that support strategic initiatives and operational improvement. This role involves close collaboration with cross-functional stakeholders to understand business challenges, identify opportunities, and deliver actionable insights and system enhancements. The Consultant - Business Analyst acts as a strategic advisor, solution designer, driving change and ensuring alignment between business goals and technical implementation.
Key Roles & Responsibilities
- Lead collaboration with stakeholders to gather, validate, and document business requirements, ensuring alignment with strategic objectives and a deep understanding of business needs.
- Analyze and re-engineer business processes, identifying inefficiencies and recommending solutions that deliver measurable improvements and operational excellence.
- Develop and present solution proposals, including effort estimates and cost breakdowns, ensuring alignment with business needs and technical feasibility; work closely with stakeholders and customers to secure buy-in and approval for implementation.
- Drive solution design by translating business requirements into technical specifications and working closely with IT and development teams to ensure feasibility and alignment with architectural standards.
- Create and manage comprehensive documentation, including process flows, user stories, functional and technical specifications, SOPs, and training guides.
- Plan and lead User Acceptance Testing (UAT) to validate that implemented solutions meet business requirements and quality standards; coordinate resolution of identified gaps.
- Monitor and report project status, risks, and issues, providing proactive guidance and strategic recommendations to stakeholders throughout the project lifecycle.
- Act as a strategic partner to business units, proactively identifying improvement opportunities, leading enhancement planning discussions, and facilitating prioritization of initiatives.
- Advise and guide delivery teams on conceptual and technical solution design, ensuring coherence with enterprise architecture and alignment with evolving business goals.
- Evaluate and recommend system upgrades or enhancements in response to user needs, regulatory requirements, or evolving business priorities.
- Liaise with external software vendors, managing communications around system updates, upgrades, performance issues, and product roadmaps.
- Ensure strict adherence to data privacy and confidentiality standards, safeguarding sensitive business and customer information in all interactions and deliverables.
- Perform other strategic or analytical tasks as assigned by management, contributing to the overall effectiveness of the organization.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
- Minimum of 4+ years experience in business analysis, project delivery, or business transformation roles.
- Experience in stakeholder management, process reengineering, and technology implementation.
- Strong analytical and critical thinking skills with excellent communication abilities.
- Proficiency with BA tools (e.g., JIRA, Confluence, Microsoft Visio, SQL, Power BI).
- Experience in Agile/Scrum environments and working with cross-functional teams.
Preferred Certifications
- Certified Business Analysis Professional (CBAP), PMI-PBA, or equivalent.
- Agile certifications (e.g., CSM, CSPO) and/or Lean Six Sigma (Green/Black Belt) are advantageous.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM3,240.51 - RM4,500.00 per month
Benefits:
- Health insurance
- Professional development
Work Location: In person
