Additional Locations: Malaysia-Kuala Lumpur; Indonesia-Jakarta; Vietnam-Ho Chi Minh
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
Purpose Statement
As part of the Commercial Excellence Centre of Excellence (CoE), the Commercial Operations Specialist will support country and area commercial teams across APAC by executing key business processes in sales and service operations, commercial analytics, reporting, and process optimization. This role will focus on delivering high-quality, efficient, and standardized services, while identifying opportunities for continuous improvement, automation, and harmonization across the region.
Key Responsibilities
Service Delivery & Execution
- Execute core commercial operations processes on behalf of country/area commercial teams
- Ensure adherence to Service Level Agreements (SLAs) and quality standards for all assigned tasks
- Support the development and maintenance of process documentation, templates, and standard operating procedures (SOPs)
- Collaborate with country and area commercial teams to provide timely, accurate, and efficient support
- Commercial Analytics & Reporting
- Generate and maintain regular commercial reports, dashboards, and business intelligence tools to support data-driven decision-making
- Perform data validation and accuracy checks to ensure high-quality reporting and analytics
- Identify trends, insights, and improvement opportunities within commercial data and processes
Process Optimization & Continuous Improvement
- Identify and recommend process automation, standardization, and efficiency improvements to enhance commercial operations
- Support the adoption of digital tools, AI-driven analytics, and automation solutions to improve service delivery
- Collaborate with process SMEs and global teams to harmonize workflows and best practices across APAC
Stakeholder Engagement & Collaboration
- Work closely with the country commercial teams, Global Business Services (GBS), IT, and cross-functional stakeholders to ensure smooth operations and alignment
- Support monthly reviews with commercial leaders to track process performance, identify bottlenecks, and discuss enhancement opportunities
- Act as a key point of contact for country teams, ensuring clear communication and responsive support
Key Qualifications
- Bachelor’s degree in Business Administration or a related field
- At least 5 years of experience in Commercial Operations, Sales Operations, Supply Chain Operations, or similar functions
- Track record of identifying improvement opportunities and implementation of the solutions with the team, challenging status quo for operational excellence, by aligning with stakeholders under complexity
- Proven skills of stakeholder management in matrix organization, together with communication skills to influence and collaborate with others in a well-grounded manner
- Proven ability to work with a ‘sense of urgency’ to meet critical deadlines
- Strong project management skills including change management, prioritization and time management
- Ability to work across different cultures
- Ability to work in a fast-paced, demanding environment and multi-task with flexible and agile mindset
- Excellent verbal and written communication skills in English. Additional APAC languages is desirable (Mandarin, Japanese, other)
Requisition ID: 610490
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
