Job Responsibilities:
- Find opportunities to promote the agency’s services to new and existing clients, and help develop new services.
- Ensure service commitments are met, including timely responses, reliability, and availability.
- Maintain strong client relationships to protect and grow the customer base.
- Keep clients informed about project or campaign progress and address their concerns quickly.
- Support the team with business tasks and coordinate daily account activities.
- Share customer feedback and sales leads to help improve sales and marketing efforts.
- Prepare client presentations, proposals, and reports.
- Work with internal teams to gather and analyze campaign data, then suggest improvements.
- Stay updated on the company’s services and the latest digital marketing trends to communicate effectively with clients.
- Provide regular updates to the Account Servicing Manager on account progress and activities.
- Manage project timelines and expectations to ensure customer satisfaction.
- Ensure all deliverables are completed on time and within scope by coordinating with internal and external teams.
- Act as the main link between designers and clients, accurately conveying web design and feature requirements.
Job Requirements
- Diploma in Digital Marketing or a related field.
- 2–3 years of experience in digital marketing, advertising, or client servicing in an agency setting.
- Experience working with SME clients and handling objections.
- Able to speak Mandarin for business while maintaining good English proficiency.
- Strong interest in digital marketing, with knowledge of trends, strategies, and performance metrics.
- Good at presenting data in a clear and compelling way.
- Can work well in a fast-paced, multitasking environment.
- Highly organized, detail-oriented, and able to meet deadlines under pressure without sacrificing quality.
Job Type: Permanent
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home
Experience:
- digital marketing: 2 years (Preferred)
Location:
- Miri (Preferred)
Work Location: In person
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