Call Center Consultant (Back Office)- Mandarin

If interested, you can share CV at [email protected]

Role: Call Center Consultant (Back Office)- Mandarin

Location: Petaling, Jaya

Working days:- 5 days working & 2 days off Working Schedule: Any 2 of the 5 days may be scheduled to work from 8.30am - 9pm with 2 hours break (7-9pm will be compensated with Time Off)

Requirements:

*Able to speaks, read and write in Mandarin, English and BM.

• Degree/Diploma in any discipline.

• 2-3 years customer service experience.

Job Responsibilities:-

Phone operator •

Telemarketing - call follow-up on existing and/or new patient database Teleconsultation

• Online customer service through various platforms - Email, Live Chat, WhatsApp, Social Media, etc.

• Manage patient complaints.

• Salesforce CRM System Patient registration.

• Appointment scheduling.

• Appointment management.

• Demand / Supply evaluation.

• Change/reschedule appointments whenever necessary Appointment reminder & confirmation.

• Administrative Paperwork eg. consultation/follow-up/call log notes, etc.

• Patient follow-up Statistics and Reports.

Job Types: Full-time, Permanent

Pay: RM1,329.98 - RM5,000.00 per month

Benefits:

• Work from home

Language:

• Mandarin (Required)
• Bahasa (Required)

Work Location: In person