Assistant Manager, Education Quality & Compliance (EQUAL)

Job Description – Assistant Manager, Education Quality & Compliance (EQUAL)

Key Responsibilities

Quality Assurance and Compliance Support

• Assist in implementing the university’s EQUAL strategy, ensuring academic and administrative processes meet MQA standards and internal policies.
• Support program reviews, accreditation exercises, and re-accreditation processes by preparing documentation and coordinating with academic units.
• Monitor compliance with regulatory requirements and assist in ensuring university-wide adherence to quality standards.

Audit and Review Activities

• Coordinate internal audits, quality reviews, and data collection across faculties and departments.
• Assist in developing audit schedules, tracking action plans, and preparing reports for both internal and external stakeholders.
• Maintain records and documentation to support accreditation and institutional audits.

Stakeholder Engagement

• Liaise with faculty members, administrative staff, and students to ensure awareness and compliance with quality assurance policies.
• Provide administrative and coordination support during visits from MQA, MOHE, and other accrediting bodies.
• Support engagement with external quality assurance networks and forums.

Policy and Process Implementation

• Assist in the development and communication of quality-related policies and guidelines for curriculum standards, program evaluation, and student outcomes.
• Support academic teams in adhering to EQUAL standards and continuous improvement initiatives.

Data Management and Reporting

• Collect, verify, and compile performance data for quality assurance reporting to MQA and university leadership.
• Generate regular monitoring reports, highlighting areas of compliance and potential gaps.
• Support data analysis activities to identify opportunities for improvement.

Training and Capacity Building

• Assist in organizing training sessions and workshops on quality assurance, audit requirements, and compliance standards.
• Provide administrative support for professional development activities, including tracking attendance and feedback.

Administrative and Resource Support

• Provide day-to-day support in managing departmental documentation, records, and communication.
• Assist with budget tracking and resource allocation for EQUAL-related activities.
• Ensure timely submission of documents and compliance reports.

Requirements

Education

• Bachelor’s degree in Education, Quality Management, Higher Education Administration, or related field.
• Additional certification in quality assurance, audit, or compliance is an advantage.

Experience

• Minimum 3–5 years of experience in education administration, quality assurance, compliance, or accreditation support.
• Familiarity with MQA requirements and Malaysian higher education policies preferred.

Skills and Competencies

• Strong organizational and coordination skills with attention to detail.
• Ability to prepare reports, manage documentation, and meet deadlines.
• Good communication and interpersonal skills in both English and Bahasa Malaysia.
• Proficiency in Microsoft Office and data management tools.

Other Requirements

• Knowledge of Malaysian higher education policies and quality frameworks is an advantage.
• Ability to work collaboratively with academic and administrative teams.
• Commitment to professional development in quality assurance and higher education.

Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person