Your responsibilities will be to:
- Serve as the initial point of contact for service requests and incident via ITSD Portal, phone and email;
- Manage and monitor service and incident requests using the ticketing system and escalation incidents and service requests to the second level or IT infrastructure teams as necessary;
- Provide basic troubleshooting and guidance to users on IT-related issues while delivering excellent customer service;
- Maintain accurate records of support requests, resolutions, and technical
- Documentation;
- Manage hardware, software, and service purchasing for day-to-day operations and projects;
- Creating PR and follow up the PO with Admin and work with Finance on asset tagging for IT Equipment;
- Billing Monitoring: Monitor ISP billing for accuracy and address any discrepancies to maintain budget integrity and service quality.
To be eligible for this role, you will require:
- Bachelor's degree in Computer Science, Information Technology or related field.
- Familiarity with service desk tools like Manage Engine, ServiceNow, Jira Service Management, or equivalent will be an advantage.
- Fresh graduates are encourage to apply.
If this is your specialty, apply now!
Job Type: Full-time
Pay: RM2,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
- What is your expected salary?
Work Location: In person
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