Job Summary
The Assistant Front Office Manager leads and manages the daily operations of the Front Office Department, ensuring smooth service delivery, high guest satisfaction, and effective team performance. This role is responsible for supervising guest services, staff training, operational standards, and coordination with other departments to deliver excellent hospitality experiences.
Key Responsibilities
Guest Services & Operations
- Oversee the entire Front Office operations, including Reception, Bell Desk, and Guest Relations.
- Manage guest complaints, requests, and feedback with prompt and professional solutions.
- Ensure efficient check-in/check-out procedures and accurate handling of guest accounts.
- Ensure VIP, group, and long-stay guests receive personalized service.
Team Leadership & Development
- Lead, train, and evaluate all Front Office team members to maintain high service standards.
- Prepare duty rosters and ensure adequate staffing coverage.
- Conduct daily briefings to communicate important information to the team.
- Foster a positive and motivated work environment.
Administration & Coordination
- Ensure all Front Office policies, procedures, and brand standards are followed.
- Control departmental costs and prepare reports related to occupancy, revenue, and guest feedback.
- Liaise closely with Housekeeping, Engineering, Security, and F&B to ensure smooth guest experiences.
- Manage room inventory, reservations follow-up, and guest billing accuracy.
Revenue & Business Support
- Drive upselling and cross-selling initiatives to maximize revenue.
- Monitor room availability, no-shows, cancellations, and overbookings.
- Support Sales and Reservations teams to optimize rates and occupancy.
Job Types: Full-time, Permanent
Pay: RM5,500.00 - RM6,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Meal provided
Work Location: In person
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