JOB RESPONSIBILITIES:
- Monitor customer interactions (calls, emails, chats) and transactional activities for potential red flags that may indicate money laundering or other suspicious behaviors.
- Support Customer Service agents by providing guidance on how to handle cases where suspicious activity is identified during customer interactions.
- Investigate suspicious activities and escalate cases to the AML Assistant Manager and Group Compliance when necessary.
- Perform due diligence and enhanced due diligence (EDD) on flagged customers, particularly those identified during Customer Service engagements.
- Assist in the preparation and submission of Suspicious Transaction Reports (STRs) in collaboration with the AML Assistant Manager.
- Maintain accurate records of all investigations, documenting findings and ensuring proper compliance reporting.
- Provide training and ongoing support to Customer Service agents on AML/CFT awareness and best practices.
- Ensure timely communication with customers when inquiries are flagged for suspicious activity and manage escalations efficiently.
JOB REQUIREMENTS:
- Diploma or Bachelor’s degree in Finance, Business, or related field.
- Minimum 1 year of experience in Banking, AML operations, compliance, or customer service.
- Familiarity with BNM AML/CFT guidelines and the ability to apply these in a customer-facing environment.
- Strong communication skills for interacting with both internal teams and customers during sensitive investigations.
- Ability to work under pressure and manage multiple investigations simultaneously.
- High attention to detail and a methodical approach to handling suspicious activity cases
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM6,000.00 - RM9,000.00 per month
Schedule:
- Rotational shift
Work Location: In person
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