Unique Skill Sets for Ai Driven CRM Implementation Manager (Cross-Industry)
Low-Code/No-Code CRM Customization: Expert in configuring CRMs without core development (e.g., form builder, conditional logic, automation flows, UI/UX customization). Enables rapid deployment for different industries without traditional dev cycles.
API-Based System Integration: End-to-end knowledge of REST/SOAP API integration with third-party systems like Payment gateways, Telephony, Messaging tools, and ERPs.
Multi-Industry CRM Process Design: Can design CRM workflows tailored to various industry use-cases like Sales Pipeline, Customer Support, Field Service Management, Billing, and KYC.
Cross-Platform Omnichannel Enablement: Experience in integrating and managing communication across Email, WhatsApp, SMS, Voice, and Webchat for seamless customer experience.
Data Privacy & User Role-Based Access Setup: Advanced control over access rights, user restrictions, masking of sensitive data, and compliance with GDPR/PDPA standards.
Dynamic Reporting & Dashboard Setup: Designing industry-specific dashboards including sales metrics, SLA compliance, customer engagement, and operational KPIs.
Workflow Automation Across Departments: Building automated workflows for sales, operations, finance, and support to streamline task assignments, reminders, and escalations.
CRM Scalability & Instance Management: Managing multi-instance architecture with custom client branding and configurations, ideal for franchises or segmented business units.
Project & Change Management: Skilled in phased implementation, agile sprint planning, adoption tracking, and change management.
Training, Documentation & SOP Building: Creates user guides, SOPs, and delivers training across technical and non-technical teams to ensure successful CRM adoption.
Unique & Specialized Job Titles:
1. Digital CRM Transformation Manager
2. AI-Driven CRM Implementation Architect
3. Integrated Systems and CRM Solutions Lead
4. Business Process Automation & CRM Strategist
5. CRM Operations Intelligence Manager
6. Omnichannel CRM Optimization Specialist
7. Enterprise CRM Integration & Delivery Lead
8. Low-Code CRM Platform Strategist
9. AI & Data-Driven CRM Consultant
10. Customer Engagement Systems Architect
Job Type: Full-time
Pay: RM6,500.00 per month
Work Location: In person
