Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities
- Improve TikTok users’ search experience by determining their search needs through query and tools, and subsequently to sort it out by classification of requirements.
- Undergo weekly and bi-monthly search quality assessments to ensure current practice is in accordance with evaluation standard documents.
- Review the types of bad search cases and rate the quality of the results.
- Provide ideal search labelling results and suggestions for policy improvement.
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