Administrator and Data Analyst

Company Description:
Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city skyline views, explore the hotel's connected shopping mall and theme park.

Basic job purpose:
Administrator & Data Analyst provides comprehensive administrative support to the Director of Revenue. This role is pivotal in ensuring smooth coordination within the Revenue Department and across other departments, facilitating high-level communication, and maintaining confidentiality while managing sensitive information. The incumbent is expected to handle multiple responsibilities including meeting coordination, report preparation, departmental follow-ups and data analytic with a high degree of professionalism.

Roles & responsibilities:

1. Administrative Support & Reporting:

· Organize and maintain systematic filing systems for Revenue Department, ensuring confidentiality and easy retrieval of documents.

· Prepare, compile, and distribute reports, presentations, and correspondence.

· Take minutes of meetings, prepare action lists, and ensure timely follow-up.

· Maintain confidential records and files.

· Ensure timely submission of departmental reports, dashboards, and project updates.

2. Human Resources Coordination

· Liaise with the Human Resources Department on matters related to staff training, sustainability goals, and employee engagement.

· Liaise with the Human Resources Department on monthly payroll submission. Ensure attendance, overtime & casual labour submission follow schedule.

3. Data Analysis

· Data Reporting: Generate daily/periodic dashboards on occupancy, revenue, guest segmentation, and operations.

· Forecasting & Demand Analysis: Use historical data and models to predict demand curves, optimize pricing, and maximize revenue.

· Regulatory & Authority Reporting: Prepare compliance reports and ensure accurate data submission to authorities.

· Stakeholder Communication: Package insights into actionable reports for senior management.

· Market/Guest Insights: Analyze guest behavior, market segments, promotions, and booking sources to enhance marketing and operations strategies.

4.Confidentiality & Professionalism:

· Uphold strict confidentiality on all matters related to strategy, business performance, personnel, and client data.

· Represent the Commercial Department with discretion, maturity, and a high level of integrity.

5. Additional Duties:

· Support special projects and industry research as needed.

Skills & experience:

Qualifications:

· Diploma or Degree in Business Administration, Hospitality Management, or a related field.

Experience:

· Minimum 1–3 years’ experience in an administrative support & data analytic role, preferably in a hospitality or corporate environment.

Skills:

· Excellent verbal and written communication skills in English; other languages an advantage.

· Strong organizational and time management skills; able to handle multiple priorities effectively.

· Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

· High attention to detail and accuracy.

· Ability to work independently and exercise sound judgment.

Job Type: Full-time

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person