- Oversee day-to-day Accounts Receivable operations, ensuring compliance with financial standards and internal policies.
- Analyze customer payment behavior, trends, and patterns to identify risk accounts and recommend strategic action.
- Classify and assign overdue accounts to the appropriate department:
- Internal Collections Team – for standard follow-up
- Litigation Process – for legal escalation
- Efficient Third-Party Collectors – for outsourcing and recovery
- Develop and monitor collection strategies to maximize recovery and reduce bad debt.
- Track and evaluate the effectiveness of each channel (internal, legal, external) and recommend process improvements.
- Support cash flow management by forecasting receivables and improving collection cycle time.
- Collaborate with Sales, Operations, and Legal teams to resolve disputes or facilitate escalated collections.
- Supervise and guide AR staff in daily activities and ensure all records are accurate and up to date.
- Prepare AR reports and any relevant reports, dashboards, and insights for management decision-making.
- Contribute to the development of AR policies and automation efforts to scale up collections efficiently.
- Coordination and communication with external officers, government agencies, and relevant regulatory or enforcement authorities to ensure compliance and support legal or recovery actions when needed.
- Flexible and prepared to undertake any ad-hoc tasks or special assignments as directed by the management, contribution to overall operational efficiency and department goals.
Benefits:
- Professional growth
- Work life balance
- Friendly and collaborative team environment
Education:
- Bachelor's Degree (Preferred)
Experience:
- Accounting: 3 years and above (Preferred)
Language:
- English (Preferred)
- Bahasa (Preferred)
Job Types: Full-time, Permanent
Work Location: In person
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