Account Specialist, Mid-Market Merchants

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

You will be part of an exciting team which grows and manages the accounts of Key Merchants for GrabFood Malaysia.

Get to Know the Role

• You will manage a portfolio of F&B Mid Market Key Accounts with a focus on building lasting relationships and increasing profitability/revenue.
• You will be responsible for the pitching of marketing campaigns and selling of new products/programmes to all merchants to drive growth.
• You will assist in elements of business identification, partnerships, account management, and execution strategy.
• You will be reporting to the Manager of Mid Market Merchants, GrabFood Malaysia and working onsite Petaling Jaya.

The Critical Tasks You Will Perform

• You will manage a portfolio of key chain restaurants with a focus on building lasting relationships and increasing profitability/revenue.
• You will liaise with key merchants for merchant-funded promo programs, partnerships, new products, and new features.
• You will identify bottlenecks and potential issues related to merchant operations and deliver solutions to these issues.
• You will drive growth of key accounts by analyzing data and developing initiatives to increase profitability/revenues aligned with country targets.
• You will execute business improvement projects to create value for both merchants and Grab Malaysia.
• You will evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
• You will work across functions to tailor merchant-specific needs, such as customized reporting, marketing support, and integrations, and drive operational excellence by collaborating with merchants and operations teams.

Qualifications

What Essential Skills You Will Need

• You have demonstrated proficiency in excel (can maintain complex spreadsheets), PowerPoint, Power BI, and all Google applications.
• You have a Bachelor (or above) degree in Business/Management or equivalent.
• You have 3 years of experience in sales, business development, partnerships, or an equivalent role.
• You have experience responding to prospect communications in both English and Bahasa Malaysia, with additional language skills such as Mandarin is a plus.
• You have demonstrated emotional ability and excellence in dealing with merchant representatives.
• You have experience communicating product benefits and providing comprehensive solutions for varying customer needs.
• You have the ability to collaborate effectively across internal and external organizations.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.