Job Descriptions:
- response to live chats professionally and answer customers' enquiries
- acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience
- handle customer complaints, to provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
- support other ad hoc or administrative duties as assigned related to customer service from time to time
- ensure customer satisfaction and provide professional customer support
Requirements:
- at least 1 year of working experience in any customer service industry, preferable in a virtual environment
- able to work independently, customer focused, result oriented & disciplined
- ability to multi-task, prioritize and manage time effectively
- able to work on 24/7 rotating shifts, during weekends and public holidays
- able to read and write in English, Mandarin, Bahasa Malaysia
Job Type: Contract
Contract length: 6 months
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Professional development
- Work from home
Work Location: Remote