Nautica Travel and Tours Sdn Bhd (Subsidiary of MommyHana Creative Sdn Bhd)
Job Description
Daily Tasks:
- Review and update jemaah list in the system
- Arrange itineraries and detailed travel plans (PI Form)
- Prepare individual files for each jemaah (passport, visa, insurance)
- Input payment data into the system or Google Sheet
- Prepare invoices or receipts
- Manage official company emails (replying to inquiries, follow-up, correspondence)
- Update jemaah progress in the system
- Ensure all customer files are organised and properly stored
- Make follow-up calls to customers regarding documents, payments, and briefings
General Tasks:
- Attend Umrah Courses and Briefings with jemaah
- Participate in packing sessions (bags, tags, guidebooks)
- Assist jemaah departure at the airport (document checks, check-in support)
- Prepare summary reports of payments received
- Check outstanding payments and follow up with customers
- Print, organize, and prepare documents for customer handover
- Assist staff in preparing weekly or monthly reports (sales records, number of jemaah)
- Monitor office supplies (paper, jemaah bags, brochures, printed documents)
- Develop internal SOPs (customer service checklist, visa checklist, etc.)
Job Type: Internship
Pay: RM500.00 per month
Work Location: In person