Position: Technical Support (Junior)
Salary Range: RM 4000 – RM 5500
Responsibilities:
ü Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. Advocate for Customer Success
ü Own and track tickets within SLAs
ü Identify, resolve or manage the resolution of system issues
ü Familiarity with multichannel service delivery and communications to handle service requestsü Supports internal clients with system admin tasks and product knowledge expert advice.
ü Communicate to all levels to ensure clients and management are informed of issue status and updates.
ü Manage escalation to 2nd Line and Improve, manage and update Knowledgebase
ü Familiar working with automated system monitoring and applications across large networks.
ü Assignments as required and relevant by Management
ü Achieve the KPIs : Helpdesk Ticket Metrics, Responsiveness, SLAs
Requirements:
ü 2+ year of experience in a relevant customer service or technical support position.
ü Demonstrated soft skillsets such as teamwork, critical thinking, positive attitude, etc.
ü Basic troubleshooting knowledge of desktop support issues such as software installation, system configurations, networking etc.
ü Additional knowledge or background of technical skills such as databases, AWS and programming will be advantageous.
ü Fluent in the English & Mandarin languages, both written and spoken
ü Candidates must be eligible to work and live in the country of employment.
Interested candidates can send their resume at arisha@two95hrhub.com or Whatsapp at 013-8074658.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM5,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
Language:
- Mandarin (Required)
Work Location: In person