Salary : RM 4,500 Basic Salary + RM 300 max KPI Allowances + Night Shift Allowances
Type : Permanent
Shift : 24/7 rotation shift (5 days workin2 days off)
Location : Cyberjaya
Prefer Immediate joiner
Job Description
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with
the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Requirements :
- High school diploma with three to six months of relevant experience preferred
- Open for fresh graduate
- Courteous with strong customer service orientation
- Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
- Ability to effectively communicate, both written and verbally in Mandarin and English.
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to rotate shifts
Job Types: Full-time, Permanent
Pay: RM4,500.00 - RM4,900.00 per month
Benefits:
- Health insurance
- Maternity leave
- Parental leave
Schedule:
- Rotational shift
Application Question(s):
- Are you able to read and write in Mandarin?
- Are you willing to work on 24/7 rotation shift?
- When is your availability date to join?
Experience:
- Customer service: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- English (Preferred)
Location:
- Cyberjaya (Preferred)
Work Location: In person