· Provide L1 Support for all applications.
· Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.
· Ensure user complaint is entered accurately in Service Now
· Ensure that all communication & steps performed are logged into Ticketing system promptly & completely
· Timely updates to users on the progress of the ticket
· Ensure critical issues are escalated to appropriate teams & management
· Must be able to troubleshoot user queries via calls, mails & multiple channels
· Must be able to answer phones from users professionally and respond to user inquiries and complaints.
· Must be able to handle installation, configuration & upgrading FedEx software
· Must be able to provide remote support and troubleshooting on user’s laptop/desktop issues, MS Office applications & other FedEx applications.
· Korean language is must
Job Types: Full-time, Permanent
Pay: RM8,000.00 - RM10,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
Schedule:
- Day shift
Experience:
- Service technician: 1 year (Required)
Language:
- Korean (Required)