Outsourcing
We provide Nationwide Support Services and On-Site Field Support. To ensure business continuity, we have dedicated and highly-trained engineers who are readily available at any time aims to bridge short-term operational gaps.
HR Service & Payroll Outsource
We simplify your HR and Payroll needs via our Multiple Services – with or without having to own the system. We ensure accuracy and compliance of the ever-changing government statutory mandate conforming to LHDN, KWSP, C.P.8D, EA Form
IT Training
We provide outright job function specific training and Free After-Course Retraining Program aims to increase your productivity level. We are also an authorized Training & Test Center for Prometric, Pearson, Certiport (Microsoft Office Specialist)
Job Description
Customer & Team Support
- Support the sales team and distributors by providing accurate and timely technical product information.
- Communicate and collaborate with other departments to share and disseminate technical product knowledge.
- Provide consultations, advice, and recommendations to customers regarding product applications and technical inquiries.
- Deliver exceptional customer service through on-site visits, teleconferences, timely email responses, and comprehensive training sessions.
Technical Expertise & Product Handling
- Perform equipment repairs, calibrations, and technical troubleshooting to resolve customer issues within defined timelines.
- Apply analytical thinking to debug and resolve hardware issues effectively.
- Handle precise components for tasks such as assembly, disassembly, inspection, and minor modifications with strong manual dexterity.
- Physically prepare, inspect, and configure products, components, and demo units for delivery, internal use, or exhibitions.
- Maintain accurate service records including repairs, part replacements, and maintenance history.
Business Development & Market Support
- Assist the marketing team in exploring potential new market applications to expandthe company’s product portfolio.
- Contribute to identifying and implementing growth opportunities.
Additional Duties
- Participate in ad-hoc projects or assignments as needed.
- Travel occasionally to support business needs or customer requirements.
Qualifications
- Fluency in English is essential.
- Excellent manual skills and attention to detail in technical work.
- Strong analytical and problem-solving skills for hardware debugging and troubleshooting.
- Exceptional communication and interpersonal skills to work effectively with customers and internal teams.
- Demonstrated leadership and the ability to thrive in a collaborative environment.
- Prior experience in a similar industry-related position is highly advantageous.
Additional Information
- Salary Range: RM3,800 to RM5,000
- Location of work: Sungai Jawi, Penang
- Work hours: Monday to Friday - 9am to 6pm