Responsibilities
- Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
- Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.
- Identify, resolve or manage the resolution of system issues
- Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise
- Communicate to other department and teams keeping stakeholders and management informed
- Updating and managing Knowledge base
- Manage escalation process of issues from L1
- Mentor Technical Support Specialists (L1) to help them understand more complex issues/ configurations
- Own and track tasks within SLAs
Requirements
- Min 3 years experience in a relevant position
- Demonstrated success at troubleshooting and excellent communication skills
- Strong knowledge/skills in at least 4 areas from the list below:
o No-SLQ (Mongo)
o Linux/UNIX systems
o JSON and XML syntax
o RESTFul API
o GIT (understanding, work experience)
o Basic scripting and programming: XML, JavaScript and Bash
MUST HAVE
1. Technical Support exp in L 1.5.
2. Exposure to application support
3. API, FTP, Network.
Job Type: Full-time
Pay: RM6,500.00 - RM9,000.00 per month
Ability to commute/relocate:
- Bangsar South: Reliably commute or planning to relocate before starting work (Required)
Experience:
- scripting: 3 years (Preferred)
- Linux / Unix: 3 years (Preferred)
- L2 application support: 3 years (Preferred)
Work Location: In person