Job Responsibilities:
- Assist shoppers and tenants with enquiries, gift redemptions, lost & found cases, and complaints, ensuring courteous and professional service.
- Support promotional activities and events, including redemptions, contests, setting up for functions, etc.
- Maintain service counters and inventory, including cleanliness and functionality of baby strollers, wheelchairs, and customer amenities.
- Manage reception duties, such as visitor registration, distributing tenant circulars, and handling phone or in-person enquiries.
- Perform other customer-related and administrative duties as assigned by supervisors.
Job requirements:
- Minimum SPM / Diploma in Hospitality, Tourism, Retail, or related field.
- Pleasant personality with strong communication and interpersonal skills
- Proficient in Bahasa Malaysia and English (spoken and written); knowledge of Mandarin or other dialects is an added advantage.
- Computer literate, especially in Microsoft Office applications.
- Willing to work on shifts, weekends, and public holidays; physically presentable and customer-focused.
Job Types: Full-time, Permanent
Pay: RM1,700.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Education:
- STM/STPM (Preferred)
Experience:
- customer service: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- English (Preferred)
- Malay (Preferred)
Work Location: In person