Job description
- Perform service workshop front office duties in daily operations (Ushering customers, taking customer request etc).
- Handle customers service documentations and invoices of charges.
- Consult with mechanics on the necessary repairs and maintenance service works.
- Attent to the customers' enquiries, explain the jobs performed and its charges.
- Responsible to collect payment for all the service performed and ensure closing is done by end of the day.
- Answer phone calls from customers on complaints and service appointments.
- Ensure proper documentation and records and update service information into the system accordingly.
- Assist administrative function requirement for Service department.
Requirements
- Minimum SPM/Certificate or Diploma in Automotive related field.
- Minimum 3 year(s) of related working experience.
- Able to communicate and understand Bahasa & English (Basic conversation skills).
- Have experiance in communication with customer.
- Familiar with computer applications and willing to learn after sales management system application.
- Able to use Microsoft Office applications (Word & Excel).
- Customer satisfaction oriented, pleasant personality with excellent communication skill.
- Able to work long hours (beyond standard working hours) if and when needed.
- Able to work during weekends if need be (Company/Training/Job request).
Job Type: Full-time
Pay: RM1,800.00 - RM2,800.00 per month
Benefits:
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Application Question(s):
- Notice Period
- Expected Salary
Education:
- Malaysian Special Skills Certificate (Preferred)
Experience:
- Service Advisor: 1 year (Preferred)
Work Location: In person