Qualification:
- Diploma in Computer Science, Information Technology, or equivalent
- Minimum 1 year of experience in a customer service or helpdesk environment
- Proficient in Microsoft Windows OS, basic networking, PC wireless connectivity, and remote access troubleshooting.
- Familiarity with Lotus Notes, MS Outlook, and Windows XP
- Strong command of spoken and written English
- Malaysian citizen or holder of relevant residence status
Responsibilities
- Provide technical assistance to users through phone, email, and fax
- Deliver first-level support and troubleshooting for IT-related issues
- Log and track problems using HPSM (HP Service Manager)
- Submit daily, weekly, and monthly helpdesk reports to the team leader
- Collaborate effectively within a team in a high-pressure environment
- Maintain a customer-focused approach in all interactions
- Act as a single point of contact for IT-related problems and queries
- Demonstrate professionalism, honesty, and respect in all communications
- Ensure continuous improvement and quality in job performance
- Perform other duties as assigned by management
Competencies:
- Strong working knowledge of Microsoft Office (Word, Excel, etc.)
- Understanding of security requirements for ID administration tasks
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Ability to work collaboratively as part of a team
- Self-motivated, detail-oriented, and quick to grasp new technical concepts
- Capable of identifying hardware, software, network, and server issues
Job Type: Contract
Contract length: 12 months
Pay: RM2,700.00 - RM3,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person