Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, with the first prototype built during a 24-hour sprint. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
The Sales Operations ensures smooth execution of critical operational processes in ShopBack’s Online Cashback business. The role involves day-to-day tasks, investigating issues, coordinating planning processes, and working with teams to improve operational efficiency.
Your Adventure Ahead
- Input deals information (e.g., upsizes, promotions, ad sales) into ShopBack systems (Salesforce, Needle).
- Coordinate with internal and external stakeholders to ensure the correctness of deal info.
- Ensure all Terms and Conditions are clear and accurate.
- Identify and resolve operational errors promptly.
- Collaborate with teams to find and fix the root cause of issues.
- Support Sales team in maintaining merchant relationships, providing proof of exposure.
- Propose and implement process improvements, including automation, to increase Sales Operations productivity.
- Support local/regional projects as needed.
Essentials to Succeed
- Proficiency in Microsoft and Google Suites (Word, Excel, PowerPoint).
- Data-driven mindset; able to analyze team performance and historical data for better resource management.
- Knowledge of Salesforce, SQL, Python, Zapier is a plus.
- Hands-on, eager to learn, and solve problems with a high bias for action.
- Independent and proactive; able to work efficiently with minimal supervision in a fast-paced environment.
- Collaborative and team-oriented; able to work with cross-functional teams (Business, Operations, Product).
ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting dpo@shopback.com.