Job Responsibilities:
- Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
- Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
- Determine guest needs and quote the appropriate room and rate as per requirements
- Input booking information into the Reservation System
- Process amendments to reservations such as extensions, early departures, etc.
- Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
- Record special billing arrangements for groups and conventions
- Coordinate and communicate with all other departments to ensure a smooth operation
- Other tasks as assigned by the management
Job Type: Full-time
Pay: RM2,500.00 - RM2,800.00 per month
Benefits:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Work Location: In person