Job Summary:
The Hotel Reservation Assistant is responsible for managing room bookings and providing excellent customer service to guests during the reservation process. This role involves handling phone, email, and online inquiries, updating reservation systems, confirming bookings, and assisting guests with special requests or changes. The assistant ensures accuracy in reservation details and works closely with the front office and sales team to maximize room occupancy and guest satisfaction. Strong communication, organizational skills, and attention to detail are essential in this role.
Job Type: Full-time
Pay: RM1,700.00 - RM1,900.00 per month
Benefits:
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person