Quality Assurance (QA) (In House) - Mandarin (Full Time Permanent) iGaming
Fully Work from Home
Basic Salary Range: RM 4,500 - RM 5,700 (Open for Negotiation)
Key Responsibilities:
- Conduct regular evaluations of CS representatives to measure their proficiency in handling player inquiries, resolving issues, and delivering exceptional service.
- Provide constructive feedback to agents to enhance their skills and performance.
- Ensure that customer service operations comply with all relevant regulatory requirements and industry standards. (compliance)
- Collaborate with the CS management team to identify areas for process improvement and streamline workflows.
- Provide regular reports to management highlighting key quality metrics, areas of excellence, and improvement opportunities.
- Implement strategies to enhance the efficiency and effectiveness of customer service operations.
Requirements:
Must have:
- Minimum SPM level qualification or higher. Fluent in English, Mandarin, and Malay (verbal, written, and reading)
- Minimum 2 years of work experience, including at least 1 year in quality assurance within customer service, BPO, or call center environments
- Strong compliance awareness, communication and analytical skills
- Own PC/Laptop with specifications: 8GB RAM or above, Intel Core i5 processor or AMD Ryzen 5 processor or above, and internet speed of at least 80 Mbps for workNice to have:
- Proficiency in G Suite and Microsoft Office
Job Types: Full-time, Permanent
Pay: RM4,500.00 - RM5,700.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home
Education:
- STM/STPM (Preferred)
Experience:
- Quality Assurance CS: 1 year (Preferred)
Language:
- Chinese (Preferred)
Work Location: Remote