Job Title: Operations Executive
Location: Puchong HQ (office and outlets)
Reports to: Operations Manager / CEO
Company Overview:
Huo Long Malatang is a rapidly expanding F&B brand known for our unique Malaysian-style Malatang experience. With multiple outlets across key locations, we are committed to operational excellence, consistent quality, and a collaborative team culture.
Role Summary:
The Operations Executive plays a key role in supporting the smooth execution of day-to-day operations across all outlets. This role involves ensuring SOP compliance, coordinating with outlet teams, assisting in performance tracking, and supporting new store setups and special projects.
Key Responsibilities:
Outlet Operations
- Conduct routine outlet visits to monitor service, hygiene, and operational standards
- Ensure staff adhere to company SOPs and brand guidelines
- Identify and help resolve operational issues quickly and effectively
Performance Monitoring
- Track and compile daily and weekly sales and operations reports
- Monitor outlet KPIs including sales, manpower, and food cost control
- Assist in conducting quality control audits and ensuring follow-up on action plans
Team Coordination
- Liaise between HQ and outlet staff to ensure clear communication
- Support execution of marketing campaigns, new SOPs, and initiatives
- Assist in coordinating training schedules and onboarding of new hires
Expansion and Project Support
- Assist in pre-opening preparations for new outlets including setup and test runs
- Coordinate equipment deliveries, installation, and outlet readiness
- Support implementation of systems like POS updates, loyalty programs, and digital menus
Requirements:
- 1–3 years of experience in F&B or retail operations (hotpot or casual dining preferred)
- Strong communication and coordination skills
- Detail-oriented with the ability to multitask and prioritize effectively
- Proficient in Microsoft Excel or Google Sheets
- Must have your own transport
What We Offer:
- Opportunity to grow with a high-potential F&B brand
- Exposure to both outlet-level and HQ-level operations
- Learning directly from the founder and core leadership team
- Career progression opportunities as the company expands
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Experience:
- Restaurant management: 1 year (Preferred)
Work Location: In person
Application Deadline: 06/01/2025