Job Scope:
We are looking for a proactive, people-oriented individual to join our team in supporting hauler onboarding and digitization on the GarGeon platform. This role bridges the gap between our system and hauler users, ensuring a smooth transition from manual to digital operations.
Key Responsibilities:
- Provide on-site or remote assistance to hauler partners and drivers during onboarding.
- Guide users step-by-step on using the GarGeon mobile app and web portal for collection tasks and admin processes.
- Work closely with drivers and admin staff to simulate tasks, ensure proper usage, and troubleshoot issues.
- Support onboarding documentation and checklists.
- Be the “go-to” support during the transition phase, handholding where necessary to ensure adoption.
- Collect feedback and report usability issues to our internal team.
- Occasionally accompany drivers to simulate collections and system use in the field (where necessary).
Who Can Apply:
- University students pursuing degrees or diplomas in:
- Information Technology
- Logistics / Supply Chain Management
- Business Administration
- Other relevant fields
- Those looking for part-time or internship opportunities with hands-on experience in digital adoption and operational support.
Ideal Candidate Traits:
- Friendly, approachable, and patient in guiding others.
- Good communication in Bahasa Malaysia (English/Mandarin is a bonus).
- Willing to travel occasionally for on-site guidance or support visits.
- Tech-savvy enough to understand and explain basic app functions.
- Eager to learn and grow in a fast-paced startup environment.
- Bonus: Has own transport and willing to follow hauler routes if needed (claimable).
Job Types: Part-time, Internship, Student job
Contract length: 6 months
Pay: RM15.00 - RM20.00 per hour
Expected hours: 12 – 20 per week
Benefits:
- Meal allowance
Schedule:
- Monday to Friday
- On call
Application Question(s):
- Have you ever guided someone through using a new app or system before?
- Are you comfortable riding along with drivers on-site to show them how to use a mobile app?
- Imagine a hauler driver gets frustrated and says “I don’t understand this app.” What would you say or do?
- How would you handle a situation where the hauler’s admin staff keeps making the same mistake on the GarGeon system?
- Do you have any past experience supporting field teams (e.g., logistics, operations, drivers, or admin staff)?
- This role may require occasional visits to the hauler’s location or riding with their driver. Are you able and willing to travel for this purpose (within your region)?
- What languages can you communicate in fluently?
Work Location: Hybrid remote in Nusajaya (Johor Bahru)