Key Responsibilities:
Lead Follow-Up and Conversion:
- Proactively follow up with new leads from partner software free trials, creating a strong first impression and generating interest.
- Highlight product benefits and demonstrate solutions that align with client needs to increase conversion rates.
- Collaborate with the business team to present solutions and close sales, achieving sales targets.
License Renewal Management:
- Proactively manage and monitor the renewal process for all client licenses to ensure timely renewals and consistent revenue flow.
- Maintain a detailed client list with current contract statuses to effectively track and manage renewals.
Customer Engagement and Product Application:
- Regularly interact with clients to ensure they are maximising the benefits and functionalities of our products.
- Provide guidance and support on the optimal use of our technology solutions, enhancing customer satisfaction and product engagement.
- Keep clients updated on the latest product capabilities and how they can enhance their operational efficiency or learning outcomes.
Sales and Revenue Growth:
- Identify and exploit opportunities for cross-selling additional software and training solutions tailored to the specific needs of clients.
- Develop and present proposals that demonstrate the value and benefits of expanded product usage.
Client Support and Communication:
- Serve as the primary point of contact for client inquiries, providing prompt and accurate responses to enhance customer experience.
- Coordinate with customer support teams to resolve any technical issues clients may encounter.
Market Insight and Client Feedback:
- Conduct market research to stay informed about industry trends and new technologies that could benefit your clients.
- Gather client feedback to understand their needs and preferences, helping guide your sales strategies and service offerings.
Professional Development:
- Engage in continuous learning to maintain a deep understanding of the product portfolio and its applications.
- Participate in relevant training sessions and workshops to enhance your sales and technical skills.
Qualifications
- Bachelor's degree in Business, Marketing, Educational Technology, Computer Science or a related field.
- 1-2 years of working experience in sales, experience with e-learning or education technology industry can be beneficial.
- Experience with eLearning authoring tools would be advantageous.
- Proficient with MS Office 365.
- Added advantage for candidates with experience in CRM software (e.g., Salesforce) for efficient data management and customer relationship tracking.
- Exceptional communication and negotiation skills.
- Self-motivated with the ability to work independently and as part of a team.
- Attention to detail to prevent or minimise errors in sales documents.
- Strong organisational and time management skills.
- Problem-solving skill in resolving issues related to inquiries, or communication.
Competencies
- Result-oriented and performance-driven.
- Strong interpersonal and relationship-building skills.
- Ability to work both independently and in a team.
- Adaptability and resilience.
- Exceptional written and verbal communication skills.
Benefit
- Competitive salary with bonus
- Dental and medical benefits
- Professional development and training opportunities.
- Regular working hours from Monday to Friday (remote work options)
- Dress Code – Smart Casual (T-shirt and Jeans) in office and Formal Wear when meeting customer
Job Type: Full-time
Pay: From RM5,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- sales background: 1 year (Required)
Work Location: In person