Job Scope / Responsibilities:
- Service Coordination:
- Manage daily service requests from customers, ensuring prompt and effective response.
- Schedule and coordinate service jobs for the technical team (mechanical and electrical), optimizing the team’s availability.
- Track ongoing and completed service jobs using Excel-based trackers, ensuring all records are updated accurately.
- Spare Parts Coordination:
- Assist in preparing spare parts quotations for customers.
- Follow up on spare parts deliveries and liaise with suppliers when needed
- Maintain an overview of critical spare parts in stock.
- Customer Communication:
- Act as the primary point of contact for service-related issues, ensuring clear and professional communication.
- Update customers on job progress and ensure all job details (e.g., site visit, repairs, maintenance) are documented clearly.
- Documentation & Reporting:
- Prepare service reports, job sheets, and invoices (with assistance from the accounts department).
- Maintain accurate service records for internal and customer reference.
- General Admin & Support:
- Support the sales and technical team with related administrative tasks when needed.
- Assist in processing warranty claims with suppliers and coordinating warranty documentation.
Requirements:
- Experience in a service coordination role, preferably in an industrial or technical setting (doesn’t have to be the same industry).
- Strong organizational and communication skills.
- Proficient in Microsoft Office (Excel, Word, etc.).
- Ability to manage multiple tasks in a fast-paced environment.
- Comfortable dealing with customers and coordinating with technical staff.
- Basic technical understanding (training provided for specific machinery and processes).
If you are interested to apply, kindly submit your updated resume in DOC/PDF format and allow our Consultant to match you with our Clients.
To facilitate the process, please ensure the following details are included in your resume:
Current Address / Location
Current Salary
Reason for Leaving
Expected Salary
Notice Period
WhatsApp: +6016-986 9055
Kindly note that only shortlisted candidates will be notified.
Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd
JTK Number: JTKSM 1252
Job Types: Full-time, Permanent
Pay: RM3,500.00 - RM5,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- current location, current salary, reason of leaving, expected salary, notice period, possess own vehicle (Y/N)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- service coordinator: 1 year (Preferred)
Language:
- English (Preferred)
- Mandarin (Preferred)
Work Location: In person