Great opportunity to join a well-established US-based MNC!
We are looking for an experienced IT Support Specialist to join the pioneer team in Johor Bahru. In this role, you will be responsible for supporting IT operations at the Malaysia site.
Industry: Manufacturing/Production (Pharmaceuticals)
Location: SiLC Iskandar Puteri
Working Days: Monday to Friday, 8:30 AM – 5:30 PM
- Attractive remuneration package
- Flexible working hours
Responsibilities:
- Lead and manage daily IT support for Malaysia site.
- Provide L1 & L2 support for desktops, laptops, mobile devices, and office applications.
- Support remote employees and remote meeting or conference meeting tools (e.g., Microsoft Teams).
- Handle escalated IT issues and maintain a high standard of service.
- Install, configure, and maintain PCs, printers, and mobile devices.
- Troubleshoot advanced IT issues, including networks and servers.
- Collaborate with Global IT Architecture to maintain and enhance systems.
- Follow and enforce the IT Infrastructure Handbook.
- Lead and support IT projects to improve services and efficiency.
- Contribute to lean initiatives and continuous improvement efforts.
- Ensure all operations comply with ISO, safety, and regulatory standards.
- Manage relationships with hardware/software vendors and service providers.
- Maintain IT documentation, registers, and the ServiceNow knowledge base.
- Create and update troubleshooting knowledge articles.
- Stay current with new technologies and implement improvements.
- Identify and apply innovative ideas to enhance IT support efficiency.
Requirements:
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience in technical support function, preferably in the manufacturing industry.
- Good command of English (written and spoken).
- Proficient in ServiceNow or other ticketing tools.
--
Agensi Pekerjaan Jobbuilder Sdn Bhd
JTKSM143B
Principal Consultant: Yin Ying Chen, yinying@jobbuilder.com.my
Job Type: Full-time
Pay: Up to RM10,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
- Vision insurance
Application Question(s):
- What's your expected monthly salary?
- What's your notice period required to give your current employer?
Work Location: In person