Job Title: IT Support Assistant / Junior Executive
Location: Section 15, Shah Alam
Company: The Raw International Sdn. Bhd.
About Us:
The Raw International Sdn. Bhd. is a leading beauty brand powered by pharmaceutical science. We prioritize safety, quality, and efficacy through our active-concentrated approach. Our products are available in Guardian, Aeon Wellness, and major e-commerce platforms, including TikTok, Shopee, and Lazada. Join our passionate team and be part of a growing brand making an impact in the beauty industry!
Position Overview:
We are looking for an IT Support Assistant / Jr. Executive to be the first point of contact for all tech-related matters in our company. You will handle day-to-day troubleshooting, manage devices, maintain our systems, and ensure smooth IT operations for the organization.
Key Responsibilities:
- Provide first and second-level technical support for hardware, software, network, and IT systems issues.
- Install, configure, maintain, and troubleshoot IT equipment, applications, and user accounts.
- Support company’s digital operations, including website maintenance, app updates, and E-commerce Live Streaming Support to ensure smooth online sales events.
- Manage IT assets, maintain inventory records, and ensure proper equipment lifecycle management.
- Assist in implementing IT policies, cybersecurity practices, and data protection measures.
- Collaborate with cross-functional teams to improve workflows, automate processes, and enhance productivity.
- Perform other ad-hoc IT tasks or projects as assigned by the management.
Requirements:
- Diploma/Degree in Information Technology, Computer Science, or related field.
- 1-3 years of experience in IT support or similar role.
- Familiarity with Windows, macOS, networking, and cloud platforms (Google Workspace preferred).
- Good problem-solving skills and ability to work independently under minimal supervision.
- Strong communication skills and willingness to learn new technologies.
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Maternity leave
- Meal provided
- Parental leave
Application Question(s):
- Expected Salary
- Are you willing to work at Section 15, Shah Alam?
- Notice Period
Experience:
- IT support: 1 year (Preferred)
Work Location: In person