Job Description:

Technical Support:

Provide first and second-level support for all IT-related issues, including hardware, software, LAN/WAN networking, and business software systems.
Address user inquiries and resolve technical issues related to computing devices and software systems.

Operational Support:

Perform daily operational support tasks including server and network administration, backup operations, and PC hardware/software troubleshooting.
Prepare and maintain documentation for IT activities, change management, and information system security enforcement.

IT Asset and Licensing Management:

Oversee the management of IT assets and licensing across the group of companies.
Track and report on asset usage and ensure compliance with licensing agreements.

Infrastructure Support and Improvement:

Support and manage IT infrastructure components such as networks, web mail, and CCTV systems.
Recommend and implement enhancement and improvement solutions that align with corporate IT strategies and business objectives.

Procedural Enforcement:

Enforce and update IT procedures to enhance efficiency and ensure compliance with best practices and company policies.

Application Development and Support:

Assist in the design, development, testing, and implementation of applications based on business requirements.
Analyze, review, and modify system components and solutions to ensure they meet company needs.

Vendor and Contract Management:

Manage relationships with IT vendors and suppliers to ensure effective service delivery and product quality.
Negotiate contracts and agreements for IT products and services, ensuring favorable terms and compliance with company standards.

Project Management:

Involved in IT projects from initiation to closure, including planning, execution, and monitoring during the implementation stage.
Ensure IT projects are completed on time, within budget, and to the satisfaction of stakeholders.

Ad-hoc Tasks:

Requirements:

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Proven experience in IT support and administration, including server and network management.
Strong knowledge of hardware, software, and networking principles.
Experience with IT asset management, licensing, and vendor relations.
Familiarity with IT security practices and procedures.
Familiarity with Google Workspace for business.
Experience in managing IT projects, including planning, execution, and stakeholder management.
Strong problem-solving skills and attention to detail.
Excellent communication skills and the ability to work well in a team environment.
Able to travel to project sited to provide IT support.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are advantageous.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,600.00 per month

Benefits:

Application Question(s):

Are you able to travel to Project Sites (e.g., Langkawi or Johor) to provide IT support when required?
On a scale of 1 to 5, how confident are you in your ability to track and manage IT department assets effectively?
Are you comfortable working with minimal supervision while meeting deadlines and maintaining quality standards?
What is your current notice period, or are you available to join immediately?

Work Location: In person

IT Executive

Intern - Junior Executive