Job Description

Your focus will be on Sales Cloud, Power BI & CRM analytics, whose goal is to provide cutting-edge processes and features to support our internal sales teams. With innovative and user-centric features embedded into our CRM tool, our sales teams are able to help our customers realize the full potential of our Hilti products on the job sites.
As a Business Analyst, your role is to understand business requirements, design solution proposals and implement them as well as support them in the respective systems. You will be part of an international scrum team, leveraging agile methods while creating a strong impact to our customers. Systematic Account Development is an essential part of how we manage our sales processes and enable customers to benefit fully from Hilti products. The team is taking care of implementing and maintaining solutions in Salesforce that gives all stakeholders full transparency regarding sales opportunities. While your primary technology focus will be on Salesforce Sales Cloud, you will get in touch with other technologies supporting those processes such as SAP S4 HANA, Salesforce Service Cloud, Microsoft, Microservices on AWS and others. Designs, builds, and implements CRMA dashboards, dataflows, and data integrations.

Requirements

At least Bachelor’s degree in computer science, software engineering, information technology or related fields.
Several years of experience in Data Analysis & Visualization – Ability to query, interpret & analyze data to generate meaningful insights and eloquently communicate findings to stakeholders.
Dealing with cloud software business process management and agile methods.
Strong communication skills with excellent English and interpersonal skills to manage change and perform in a global matrix environment and demonstrated ability in stakeholder management.
Strong willingness and ability to learn.
Passion for digital sales and service processes covering business requirements, solution designing, and hands-on implementation, paired with an interest in CRM software.
Analytical mindset with strong problem-solving skills and the ability to work independently.
Data Analysis & Visualization – Ability to query, interpret & analyze data to generate meaningful insights and eloquently communicate findings to stakeholders.
Business acumen - Understand CRM principles and practice, business processes to align analytics with organizational goals.

Job Type: Full-time

Pay: RM5,000.00 - RM10,000.00 per month

Benefits:

Work Location: Hybrid remote in Petaling Jaya (47800)

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