About DHL Group and HR Services
DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.
HR Services at DHL Group – that’s us! We provide cross-divisional HR services through our global network of HR Shared Service Centres in close alignment with the HR function. With professionalism and dedication, we can support you in different HR processes to ensure your business growth.
Our HR Services run e.g. the payroll for more than 350.000 employees within DHL Group working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing, and other services.
Ready to immerse yourself in the exciting world of HR Services? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of HR Services colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse Group, join us in our APAC region.
We are looking for an immediate, full-time intern in APAC at Petaling Jaya, Malaysia.
Overall Job Role
We are looking for interns who have the thirst for learning and eager to level up to experience real work-life culture in our organization while building their professional knowledge in HR. This internship will give you the opportunity to understand on HR Administration/Shared Services processes in order to deliver best in class HR services, products and systems in line with business needs, HR Shared Services plans, service quality standards and budgets.
Key Tasks
- Handle and respond to employee queries via phone, email or Case Management System (HRCM) by following a set of standards and timelines for service delivery covering employee life cycle processes.
- Check and rectify errors during delivery as per process guidelines and precedence.
- Maintain service delivery records as per process guidelines.
- Tasks may include basic analysis and reporting, for both internal and external reporting.
- Collaborate with HRS team members to improve knowledge-based articles – SOPs / FAQs.
- Monitor service requests and escalate complex cases as needed.
- Maintain confidentiality and adhere to HR policies and data security guidelines.
- Explain facts, policies and practices related to job area.
- Support and interact primarily with colleagues of own sub-function.
- Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge.
Qualifications & Key Requirements
- Currently pursuing Degree holder in Human Resource Management, Business Administration, or other relevant disciplines.
- Good communication skills in English, both oral and written.
- Proficient in MS Office applications and tools (Word, Excel, PowerPoint, etc.).
- Highly responsible and dependable.
- Fast learner and problem solver with an enthusiasm to learn.
- Ambitious, passion for people and proactive.
- Strong teamwork skills and ability to work with a diverse team.
- Excellent communication and interpersonal skills.
- Ability to handle confidential information with discretion.
- Knowledge in HR policies and procedures is an added advantage.