Position Title
Instructor, Professional Development Training
Report To
Manager, Hospitality Training
Position Summary
Plan, develop, ensure and conduct the provision of MAG and MAB professional development / soft skills learning (though not limited to) in qualifying for mandatory programmes, customer services, and MAG training requirements including the area of communication or soft skills, learning and development interventions in accordance with clearly established policies and procedure.
Key Accountability
Strategic:
- To analyse, review, identify gaps via TNA (Training Need Analysis) of the MAG and external training in general and to develop training modules to address the gaps within the ambit of the MAB Academy’s policies and procedures.
- To customise, develop and conduct external non-MAG training programmes for its revenue-generating third-party customers.
- To establish and develop appropriate quality management standards for training and audits to achieve training excellence in alignment with the company's vision and mission
Operational:
- To source and engage with external training parties as learning contributors for the Learning and Growth program(s).
- Administer and manage the respective learning modules in PULSERA learning arm, AIMS which includes course review and updates.
- Ensure delivery of excellent training
- Lead or participate in the company/divisional/ departmental
- To participate and assist in the development of training matters when required.
Governance & Policy:
- To establish and develop appropriate quality management standards for training and audits to achieve training excellence in alignment with the company's vision and mission
Financial:
- To ensure that the department’s business plan and objectives are achieved
Organisation & People:
To customize and market programs for Interco and third-party. This includes planning the programs right up to the completion of the training session.
Qualification & Working Experience
- Degree or its equivalent with at least three (3) years of related experience; or
- Diploma/ STPM or its equivalent with 10 years of experience; or
- SPM or its equivalent with 15 years of related experience
- Train-the-trainer certification / accredited by HRDC
- At least 3 years of experience as a trainer, or a similar role
Areas of Experience
- Computer knowledge especially in PowerPoint, Excel, and Microsoft Office
- Good spoken and written English
Personality Traits
- Good interpersonal/communications/listening skills, independent, proactive, assertive, industrious, and self-motivated, flexible, lean, and agile.