Position: Group Operations Manager
Salary: RM 7,000 – RM 8,000 (Based on Experience & KPIs)
Location: Klang Valley
Outlets: 4
Reports to: Owner/CEO
Supervises: Outlet Managers & Supervisors
Awards: 3× Award-Winning British Seafood Restaurant Brand
We are a successful and fast-growing British seafood restaurant group, proudly operating 4 outlets in Klang Valley. Our brand, known for authentic British Fish & Chips (Muslim-friendly), has won 3 industry awards and continues to set high standards in food and service.
We are now hiring a highly capable, extremely hands-on Group Operations Manager to take full ownership of daily outlet operations, performance, and team leadership.
This is a high-pressure, no-nonsense role for someone with real operational leadership experience who can be on the ground, get their hands dirty, and lead from the front. You will be expected to be physically present at outlets, especially on weekends, managing both BOH and FOH, solving problems in real-time, and pushing teams to consistently hit their KPIs.
Key Responsibilities:
- Oversee daily operations across 4 outlets – both Front of House & Back of House
- Be hands-on and on-site, especially during peak hours and weekends
- Lead and support Outlet Managers, ensure full SOP compliance
- Maintain consistent food quality, customer service, and outlet cleanliness
- Monitor and resolve staffing issues (attendance, discipline, grooming)
- Manage stock levels, ordering, waste, and cost controls
- Ensure outlets meet hygiene, licensing, and maintenance requirements
- Deliver detailed performance reports to CEO (sales, waste, staffing, customer feedback)
- Recruit, train, and mentor outlet leadership to support business growth
- Work directly under UK owner, in a tough but rewarding environment
Who We’re Looking For:
- Min. 5 years F&B leadership experience (multi-outlet preferred)
- Strong knowledge of both kitchen and service operations
- Extremely hands-on – not an office-only manager
- Able to work under pressure, take criticism, and make decisions fast
- Fluent in English & Bahasa Melayu
- Organised, results-driven, with high personal discipline
- Able to work 6 days/week, including weekends & public holidays
- Malaysian citizens only
This is a high-accountability job with big expectations—but it comes with big rewards.
If you're ready to own the business results, get involved at every level, and grow with a winning brand, we want to hear from you.
Job Type: Full-time
Pay: RM7,000.00 - RM8,000.00 per month
License/Certification:
- Car or Motorbike Licence (Required)
- Local Malaysian IC (Required)
Work Location: In person