Responsibilities:
- Greet guests warmly, assist with check-in/check-out, handle inquiries and concerns, and provide information about hotel facilities and local attractions.
- Manage reservations via phone, email, or in-person, verify details, and communicate policies to guests.
- Maintain accurate records, handle transactions, and provide administrative support to the Front Office Manager.
- Answer/direct calls, respond to emails, and coordinate with other hotel departments to ensure seamless guest services.
- Resolve guest complaints, escalate complex issues, monitor front desk security, and follow procedures for emergencies.
Qualifications:
- SPM or equivalent.
- Fresh graduates are encouraged to apply, training will be provided.
- Excellent customer service and communication skills.
- Applicants must be willing to work in Gelang Patah.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Professional development
Schedule:
- Rotational shift
Work Location: In person