Front Office Assistant is responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and interact with visitors. They are the first point of contact for guests and customers.
- Greet and welcome guests as soon as they arrive at the Hotel
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits
Requirements and skills
- Proven work experience as a Front Office Assistant or similar role
- Proficiency in Microsoft Office Suite
- Professional attitude and appearance
- Solid written and verbal communication skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
Job Type: Full-time
Pay: RM1,700.00 - RM2,100.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Holidays
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
Ability to commute/relocate:
- Cameron Highlands: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Front Office Assistant: 1 year (Preferred)
Language:
- English (Required)