Responsibilities
- Ensure a smooth and welcoming check-in/check-out process, maintaining high guest satisfaction and professionalism.
- Manage reservations across various channels (OTA, phone, walk-ins, website) and collaborate with housekeeping for room allocation and special requests.
- Handle guest complaints promptly and professionally, ensuring resolutions are met to maintain a positive experience.
- Collect payments, deposits, and maintain cleanliness and organization in the reception area.
- Facilitate guest feedback collection for continuous improvement and provide detailed information on hotel amenities, rates, and activities.
- Conduct night audits, generate management reports, and assist with ad hoc tasks as needed with a proactive approach.
Requirements
- Able to work shifts and on public holidays, 6 days a week.
- Team player with a pleasant personality.
- Can communicate well in English and Bahasa Malaysia (verbally).
- No academic qualification needed.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,800.00 - RM2,000.00 per month
Benefits:
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
Work Location: In person
Expected Start Date: 08/01/2025