Primary Responsibilities
As the Food & Beverage Admin, you will be responsible for performing the following tasks to the highest standards:
Maintain high customer service focus with the customers always in mind.
Possess a positive attitude, take responsibility and initiative to resolve issues, communicate clearly with customers and colleagues.
Motivated and committed, approach all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
Maintain high team focus by cooperating and supporting colleagues in the pursuit of team goals.
Actively promote the service and facilities of Hilton hotels to guests and suppliers.
Perform all duties and responsibilities safely for yourself and others in the workplace.
Prepare the supervisors’ files for briefings, including daily function sheets and documents of F&B and Kitchen activities held in the hotel.
Arrange team members’ uniform requests and filing of accident reports.
Fill productivity forms pertaining to the number of team members’ strength in their respective sections, overtime hours and number of extra labor involved.
Check weekly duty rosters, keeping track of changes in shifts and team members on emergency leave such as medical leave or compassionate leave.
Record these in the attendance report.
Arrange Food & Beverage & Kitchen department requisitions such as office materials, food and beverage requests, and market lists to ensure sufficient stock.
Collect mails, write letters, memorandums and follow up on memos.
Check timecards, listing the number of days, lateness, absence without permission, medical leave reports, etc.
Take charge and ensure that the filing system in the F&B office is effective.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Maintain up-to-date of all halal related cert, inspection, and audit halal reports.
Other Responsibilities
· Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
· Be well versed in hotel fire & life safety/emergency procedures
· Attend all briefings, meetings and trainings as assigned by management
· Report for duty on time wearing clean and complete uniform at all times
· Maintain a high standard of personal appearance and hygiene at all times
· Perform other reasonable duties assigned by the Management of the Hotel
Knowledge and Experience
· Diploma in Hotel Management or related fields.
· Good reading, writing and oral proficiency in English language
· Ability to speak other languages and basic understanding of local languages will be an advantage
· Minimum 1 years of relevant experience in a similar capacity
· Working knowledge of MS Excel, Word, & PowerPoint
Competencies
· Good communication and customer contact skills
· Service oriented with an eye for details
· Ability to work effectively and contribute in a team
· Self-motivated and energetic
· Must be well-presented and professionally groomed at all times
Job Type: Permanent
Pay: RM1,700.00 - RM2,500.00 per month
Education:
- STM/STPM (Preferred)
Work Location: In person