F&B Outlet Supervisor / Team Leader
Job Scope & Responsibilities:
- Greet and welcome customers in a friendly and professional manner.
- Lead daily outlet operations and ensure smooth service flow.
- Supervise, coach, and motivate the service crew.
- Monitor customer service quality and ensure SOP compliance.
- Handle opening and closing procedures, including cash reconciliation.
- Manage inventory and stock levels; ensure timely ordering and receiving.
- Train new team members and provide performance feedback.
- Ensure high levels of customer satisfaction through excellent service.
- Manage employee scheduling and manpower planning.
- Resolve customer complaints and handle escalations professionally.
- Ensure cleanliness, hygiene, and safety standards are met.
- Report operational issues or improvements to higher management.
Skills Required:
- Strong leadership and communication skills.
- Good problem-solving and conflict-resolution ability.
- Knowledge of POS system and F&B operations.
- Ability to multitask under pressure.
- Minimum 1–2 years of experience in a similar role.
- Good communication and interpersonal skills.
- Team player with a positive attitude.
- Able to work in a fast-paced environment.
- Basic English or local language proficiency.
- Minimum SPM or equivalent qualification (preferred but not mandatory).
- Prior experience in a similar role is an advantage.
- Friendly, polite, and customer-focused attitude.
- Willing to work shifts, weekends, and public holidays.
- More knowledge of food and beverage is a plus.
Employee Benefits:
- Basic salary + Team performance incentives
- Monthly off days (e.g. 4 days/month)
- Annual bonus or KPI-based bonus
- Staff meals and staff discounts
- Uniform provided
- Medical leave and annual leave
- Career advancement (e.g. to Outlet Manager or Area Manager)
- Internal training and leadership development programs
- Competitive monthly salary
- Attendance or performance incentive
- Staff meals provided during shift
- Uniform provided
- EPF & SOCSO contribution
- On-the-job training
- Annual leave, sick leave, and public holidays
- Staff discounts
[State basic salary or “Based on experience”]
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,000.00 - RM3,500.00 per month
Benefits:
- Flexible schedule
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Malaysia: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- STM/STPM (Preferred)
Experience:
- Related: 1 year (Preferred)
Work Location: In person