Job Responsibility ;
· Responsible to manage e-Tanah user under portfolio to support e-Tanah System.
· Educating e-Tanah user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.
· Provide first level contact and convey resolutions to customer issues.
· Supporting the e-Tanah roll-out tasks for e-Tanah.
· Rapidly establishing a good working relationship with e-Tanah users and other professionals
· Properly escalate unresolved queries and issues to the next level of support
· Track, route and redirect problems to correct resources
· Follow up with customers, provide feedback and see problems through to resolution
· Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah
· To be part of Rollout Project team.
· Handle ad hoc task given by Superior.
Job Type: Contract
Contract length: 12 months
Pay: From RM3,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
Education:
- Bachelor's (Preferred)
Experience:
- Technical Support : 1 year (Preferred)
Location:
- Kuala Lumpur (Preferred)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
Expected Start Date: 08/04/2025