HOTEL DUTY MANAGER
Duties and Responsibilities：
- Manage hotel daily operations, ensuring the quality, standards and meeting the expectations of the customers.
- Handle complaints, settle disputes and resolve grievances and conflicts, or otherwise negotiate with others.
- Supervise staffing levels to ensure that guests service, operational needs and financial objectives are met.
- Understand the impact of department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
- Utilize interpersonal and communication skills to lead, influence, and encourage other, advocate sound financial/business decision making, demonstrates honesty/integrity and lead by example.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Serve as a role model to demonstrate appropriate behaviors.
- Provide services that are above and beyond for customers satisfaction and retention.
- Improve services by communicating and assisting individuals to understand guests needs, providing guidance, feedback and individual coaching when needed.
- Respond to and handle guests’ problems and complaints.
- Sets a positive example for guests’ relations.
- Observe service behaviors of employees and provide feedback to individuals.
- Interact with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Interact with guests to obtain feedback on product quality and service levels.
- Emphasize guests’ satisfaction during all departmental meetings and focus on continuous improvement.
- Serve as the Manager on Duty and available to guests at all times.
- Any other duties and responsibilities as assigned by the immediate superior as and when necessary.
Job Type: Full-time
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Free parking
- Health insurance
- Meal provided
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
Ability to commute/relocate:
- Gelang Patah: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Duty Manager: 3 years (Required)
Language:
- Mandarin (Required)
Work Location: In person