- To ensures that culinary activities are aligned with the respective Business Strategy, and that the Hotel Actions have been implemented where appropriate.
- Replaces the Executive Chef in his/her absence in representing the Food and Beverage function on the hotel's Executive Committee.
- Assists in overseeing the preparation and update of individual Standard Operations Procedures.
- Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
- Ensures the smooth operation of the Culinary Departments in the absence of the Executive Chef.
- Ensures that all guest contact culinary employees deliver and provide exceptional guest service at all times.
- Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
- Spends time in culinary areas observing employee-guest/employee-internal customer interaction, working through Heads of Department to coach employees as necessary.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Ensures that each profit centre (e.g. Outlet, Banquets) is operated in line with maximising profit while delivering expectations of the guests.
- Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering expectations to the guest.
- Assists in the preparation of the Annual Business Plan for Food and Beverage.
- Assists in monthly reforecast, involving the respective Heads of Department as appropriate.
- Assists in proactively managing costs based on key performance indicators, working through the respective Heads of Department as appropriate.
- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
Job Types: Full-time, Permanent
Pay: From RM2,592.00 per month
Schedule:
- Rotational shift